FAQ's

Our experienced eco-Cleaners will come clean your home for the time that you select. All of our cleaners are fully vetted and must pass rigorous cleaning exams. You can also let us know about any special requests when you book. Payment is made online we will send you an invoice.

The property must remain vacant while we are working. Make sure to leave the key in a safe place or with the front desk so our cleaners can get in right away. We always double check these things before we lockup. We understand that the security of your home is extremely important, and we consider it our number one priority.

Most of our recurring clients have provided us with keys to their homes. Your keys will not have any identifying information on them and will be stored in a bio-metric safe. You can also hide a key. We highly recommend that you provide us with keys.

We understand the at the moment more people work from home due to COVID. That’s not a problem for us, as long you don’t mind loud noises like vacuum and that. We respect your work, we will be quiet as much as possible.

You need only to provide easy and quick access to your home – this may include parking arrangements. It would be appreciated if you put away personal items, such as children’s toys, mail, and laundry.

 

To ensure efficiency, Wonderfully Clean staff members typically work in teams of two. However, more than two cleaners may be assigned for a particular job, due to the size of the location being cleaned. We will make every effort to assign the same team for each visit to a particular location.

No, you can get an instant price and time estimate online for a property of your size. Fees are based on the size and conditions of your home and standard times it takes to clean. When you receive this initial estimate, it is based on hundreds of properties similar to yours.

On rare occasions some properties require additional time beyond what is typical. Please be honest with yourself about the conditions of the property when you book, as we are only able to work for the time that you selected.

We offer four options.

  • One time.
  • Every week.
  • Every two weeks.
  • Every four weeks.

 

We do not skip cleaning days that fall on holidays, with the exception of Christmas and New Years Day.

Unfortunately, we do not wash clothes.

At the moment, we’re only able to clean the interior of properties and will not clean outside walkways, windows, decks, or balconies.

We clean downtown Auckland offices on a case-by-case basis. Those cleaning hours are based on availability between 7pm-4am. If you’re interested, please email us.

Yes. Please make sure all your rooms and cupboards are empty before the team arrives. This way, we can make sure to thoroughly clean every nook and cranny. We will not disturb any cupboards that still have items in them. For safety reasons, we do not move the oven or fridge to clean under them. The property much remain vacant while we work.

We clean carpets, and we clean window interiors only.

We understand that it is a privilege to be in your home, and we are always careful with your belongings. Our highly trained staff is skilled at handling fragile items. On rare occasions, however, it is possible an item may get broken. To ensure that you and your property will be protected, we do carry liability insurance. In the event that an object is damaged, please notify us within 24 hours.

We will always be mindful of pets kept on your property, but we cannot be held responsible to watch them while the service is being performed. It is best to secure your pet in a location that you do not want us to clean. We will clean up pet hair, but we will not clean out litter boxes or cages. We are also unable to clean upholstery, carpet stains or pick up actual pet waste.

We only use eco-friendly cleaning products, which are not typically available to general public, as well as old school approaches like citrus scented vinegar.

We typically work in teams of two and the time that you selected to complete the job is based on two people. If more team members are working, then the job will be done quicker. If there is more work to be done than what you’ve selected, and we have availability, you are welcome to purchase additional time.

Please be careful! Let one of us know you are there immediately. Floors could be wet, or surfaces could have chemicals on them. The property must remain vacant while we work.

Our prices are based on our initial visit to your home. We reserve the right to charge for unexpected conditions and guests. If a permanent change in your rate is necessary, we will contact you. Should you foresee us needing additional time to clean your property due to a temporary condition, please let us know at least 24 hours before your scheduled appointment.

If we receive less than a 48 hour cancellation or reschedule notice, or are unable to gain access to the property within 20 minutes of our arrival no refunds will be made and a $50 credit will be applied towards your next service.

We want happy customers, so if for any reason you are not satisfied with the service provided, please contact us within 24 hours.

Yes, it is always appreciated.